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WHAT TO EXPECT AT BURRINJA

We know COVID-19 Restrictions have changed the way we go out. To make it easier for you to navigate what to expect when you visit Burrinja we have answered the most frequently asked questions below. 

 

ARRIVING AT THE CENTRE

I have a ticket or have booked to visit the gallery so why do I also have to sign in with a QR code?  

Under the Victorian regulations we are only allowed to have 75% capacity if we have electronic signing in of every individual attending the venue.  If we don’t do this our capacity reduces to 50%.  

As we don’t capture the names and numbers of the other people you may have booked tickets for we have no record of who actually attended the venue. Should an incident of COVID19 arise following your visit we need to be able to pass that information on, if requested, to the authorities.  

So, signing in with the QR code helps us open up to more people. 

I don’t want to use a QR code as I don’t want the government having my details? 

Burrnja gets this. Your details are not added to any marketing lists or passed onto any third party. They are only to be used exclusively for the purpose of contract tracing should the need arise. At this point they will be passed on to the Department of Health. 

Please refer to our privacy policy for more information.

My phone doesn’t do QR codes? 

That’s ok. We have a sign in desk at the front entrance that you can use or one of our staff or volunteers can help you with signing in when you arrive. 

How do I go about visiting the Gallery, Studios and Centre as a whole?

The centre is open to visitation Wed - Sat, 10.00am - 4.00pm.  

What are Burrinja’s cleaning procedures? 

All areas of our venue are being cleaned before and after your visit. Our Front of House staff will continue to disinfect and clean high touch surfaces throughout the duration of daily operations.

Seats inside the auditorium will be individually cleaned after every performance.

In addition to this high frequency cleaning, we ask that you please sanitise your hands on arrival and during your visit when necessary. Hand sanitiser will be available throughout the foyer and bathrooms.

Is the café open? 

Sadly Covid19 has greatly impacted our ability to open the café at this time. 

There are a number of wonderful café’s in Upwey, Tecoma and Belgrave who would gladly welcome your patronage following your visit to Burrinja. 

 

TICKETING

If I am unwell, can I get a refund? 

Tickets are generally non-refundable.  However if you have experienced any coronavirus symptoms in the past 14 days or are awaiting the results of a COVID-19 test, please stay home and contact us in advance of your scheduled performance so we can help you to either exchange your ticket to another show or process a refund for you.  Refunds cannot be requested on the evening of the show. 

Please contact our Box Office at This email address is being protected from spambots. You need JavaScript enabled to view it. or on 03 9754 1509.

Please see our guide to TICKETING TERMS & CONDITIONS for more information. 

 

PERFORMANCES & YOUR VISIT

How will you manage socially distancing in the foyer pre show?

The doors to the theatre will be open 45 mins before the start time to enable people to take their seats when they arrive. 

As we won’t be offering a box office collection services the queues for box office will be minimal.  

From what time can we arrive? 

Burrinja will be open 1 hour before the start time of the show. The theatre doors will open 45 mins before the show start time. 

We ask that patrons get their drinks and make their way to their seats promptly when arriving to avoid queuing up at the theatre doors. 

My friend is running late can I leave tickets on the box office for them to collect? 

Sorry we can’t offer this service for the time being. Burrinja staff won’t be handling physical tickets. We suggest you send all the people in your party a copy of their e-ticket and ask them to print off their ticket or have it displayed on their phone when they arrive. 

Do I need to collect my tickets?

All Burrinja’s ticketing will be e-tickets. When you book your tickets either via our website, over the phone or in person you will be sent an e-ticket.  

You can either print this out at home or show your tickets on your phone when you arrive. 

For the time being Burrinja will be not be able to offer a “Collect at Box Office” service. 

Do I have to wear a face mask at the theatre?

Burrinja is following the recommendations of the Victorian Health Department in regards to mask wearing.  As the regulations frequently change we recommend you carry a mask with when attending Burrinja encase you are advised on arrival that masks are now mandatory.  Burrinja does have supply of disposable masks if you forget yours. 

 Will the seating be socially distanced?

In line with Victoria’s current health & safety guidelines for seated indoor entertainment venues we are allowed a 75% capacity in the theatre and do not have to separate bookings by 1.5m.

The front two rows (aa and bb) will be removed/not on sale to allow us to create the suggested distance between performers and audiences. 

What about intervals? 

Intervals will be extended to 30 mins to allow people to socially distance in the foyers, bars and toilets. 

 

Will the bar be open?

Our bar will be open pre-show and for intervals. All drinks will be individually served in one-use biodegradable plastic glasses.  These drinks can be taken into the theatre.  We will have a selection of confectionery available. 

To ease congestion at intervals we suggest you take advantage of the pre-order service before the show starts so your drinks are ready for you when you come out at interval. 

No pre-show meals are offered. 

The bar will not be open post show. 

Will there be access to the bathrooms?

The bathrooms will be available for use by patrons attending a performance. With our staggered entry times, we will be able to allow for access to the toilets in our foyer in a socially distanced manner. We ask that you maintain a safe distance when queuing in line.

What happens if a lock down happens? 

If Burrinja has to close due to a snap lock down we will notify the ticket purchaser via sms. 

Burrinja will work with the performers to try to reschedule the performance and transfer all tickets over to the new date. Patrons will be advised of the new date via sms. If you are unable to make the revised date you will be offered a refund. A refund must be requested with 10 business days of being notified of the new date.  Refunds cannot be guaranteed after this time period. 

  

MORE INFORMATION

Where can I find the up to date information there is about COVID-19?

You can find out all you need to know about COVID-19 in Victoria here.

 


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